Nursing Centered Care Australia is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
You can learn more about the APPs by visiting the Office of the Australian Information Commissioner at www.oaic.gov.au.
What Personal Information We Collect
Personal information refers to data that can identify you. This may include your name, address, phone number, email address, date of birth, or information about your health and support needs.
We may collect this information through:
- Phone calls, emails, and contact forms
- Service agreements and intake forms
- Our website and online submissions
- Referrals from family members, healthcare professionals, or support coordinators
We collect your information so we can:
- Provide disability and community care services
- Coordinate supports and communicate with you effectively
- Meet our legal, contractual, and compliance obligations
- Improve the quality of our services
Sensitive Information
Sensitive information may include details about your health, cultural background, religious beliefs, or other matters outlined by the Privacy Act. This information is collected and used only:
- For the primary purpose of care and service delivery
- When required by law
- With your consent
Third-Party Information
In some situations, we may receive your personal information from third parties such as hospitals, allied health professionals, or your nominated representative. When this occurs, we will take reasonable steps to inform you of the information received and how we intend to use it.
Storage and Security
Your information is stored securely in both physical and digital formats. We use safeguards to protect it from misuse, loss, unauthorised access, or disclosure.
If your information is no longer required for the purpose it was collected, we will take reasonable steps to de-identify or destroy it, unless we are legally required to retain it.
Accessing and Updating Your Information
You have the right to access your personal information held by Nursing Centered Care Australia. If you believe any of your details are inaccurate or incomplete, you may request corrections at any time.
To request access or an update, please contact our team in writing. We may ask for identification before providing access.
Updates to This Policy
Our Privacy Policy may be updated from time to time. Any changes will be published on our website.
Contact Us
If you have questions or concerns about how your information is handled, please contact us:
Nursing Centered Care Australia
Email: info@nursingcentredcareaustralia.com
Phone: 1300 078 799
Website: https://nursingcentredcareaustralia.com.au/
We are committed to responding promptly to privacy enquiries and resolving concerns with transparency and respect.